What does your work entail?
In the tech support department, you are the point of contact for customers who have a technical problem with, for example, a smartphone or an Internet connection. For example, you may end up at our customer service desk for Ziggo, Lenovo or Samsung.
In this work, you identify issues and, together with the customer, try to solve them remotely. Of course, you will receive extensive training from us and have access to a very complete manual that will help you solve almost any problem.
Because you deal with a variety of customer requests, a job in tech support is very varied. Also, you’re not on the phone all day. Customer contact can also be by e-mail, chat and sometimes even social media, for example: omnichannel communication, we call it.View vacancies