Working at bol.com

bol.com vacancies

Looking for bol.com job openings? Would you like to work at bol.com, the largest online store in the Netherlands and Belgium? Do you get happy making customers happy and are you only satisfied when your customers are? Then we are looking for you!

On this page you will find several bol.com job openings in different industries. From customer service representative to account developer. That way you can find your ideal job that will make you totally happy, because working at bol.com is fun! You are given plenty of room to decide things and take responsibility in doing so. You are not only an employee, but also part of bol.com’s entire growth strategy. If you want to improve every day, we are a good match. Is this your dream job? Then you can apply directly.

Different positions within bol.com vacancies

At Teleperformance, we have several positions within bol.com. You will join a close-knit team in which you can develop yourself completely. The work you have to do is very diverse and no day is the same! Making customers happy and helping them is innate and fits right in with Teleperformance’s culture and work atmosphere. We have regular vacancies available for the following positions:

Customer Service Specialist

As a “Customer Service Specialist,” you work for bol.com’s customer service department. As a customer service representative, you make customers happy in 1,001 ways. At bol.com, they are not satisfied until their customers are happy. Therefore, you will speak to customers, not read up on a script, and make sure they are helped. Whatever it takes.

Customer Service Specialist Wallonia

Are you as fluent in French as you are in Dutch or Flemish? Do you think it’s cool to help customers and bring out the best in yourself? Then you are just the person we are looking for as a Customer Service Specialist for Wallonia.

Account Development

An account developer is someone who helps business owners advertise on bol.com. You will work with the entrepreneur to find the best ways to sell the products through bol.com. Together you will go for the best result!

Team leader

Are you the best leader around you? Do you think it’s cool to lead a team of people? Do you want to help team members achieve the best results? Then you are exactly the one we are looking for.


Customer Service Specialist

You help people with information about ordering, products, billing and complaint handling. You make sure you solve the problem for them. For example, do you have a customer on the phone who just ordered new soccer shoes? Then you know the he or she will need it soon to play soccer. You want to prevent an order from arriving late, or worse, not arriving at the customer at all.

You usually help customers via chat, phone, WhatsApp or email. No one solution is the same and therefore you always come up with the BEST solution for the customer. After all, you are a mini-entrepreneur within the team and you know how important it is for customers to come back to bol.com.

Work at bol.com

As a Customer Service Specialist, no day is the same. You ensure the proper handling of the customer contact moment. Because the situations clients are in vary, an appropriate solution is needed for every moment. With your dedication and experience, you make sure the customer is helped and he or she leaves the call satisfied.

Working with different scenarios

When you start as a Customer Service Specialist, you will be a pioneer on your team! You totally have it in you to grow and want to go for this. As you get more experience, you become completely independent and know how to act in different scenarios. No situation becomes too much for you! Is the customer dissatisfied? Then you make sure he or she leaves the conversation super satisfied again.

What competencies do I need?

If you want to join bol.com, you need a number of competencies. This may vary by profession. For bol.com jobs as a Customer Service Specialist, think about competencies such as:

  • Being a keynote at communicating with customers and team members
  • Flexibility and adaptability is your great strength
  • You are super customer friendly and like to think in solutions
  • You are a team player and want to achieve good results together with your team members

Person types

Being empathetic and able to think with others is what you are as a Customer Service Specialist. You know exactly how another person feels and can empathize with their situation. You oversee the situation and take care of it first. And, of course, you share that solution with your entire team!


Customer Service Specialist Wallonia

Does a position as Customer Service Specialist appeal to you and are you as fluent in French as in Dutch? Do you think it’s cool to help customers and bring out the best in yourself? Then you are just the person we are looking for as a Customer Service Specialist for Wallonia. You will help French-speaking customers answer their questions about their bol.com order. Your goal is not only to help these customers, but also to have them experience a positive bol.com expercience.

When it comes to customer service, are you the absolute best like Romelu Lukaku? Then you are exactly the one we are looking for! Apply directly to available vacancies and become the top performer on your team.

Is a job offer from bol.com really for you?
Do not hesitate any longer and apply immediately


Account Development

An account developer is someone who helps business owners advertise on bol.com. You will work with the entrepreneur to find the best ways to sell the products through bol.com. Together you will go for the best result!

You have one goal in mind and that is to build a lasting relationship with this client. You do that by making this business client happy with tips, tricks and insights that others don’t have. You have the right data at your disposal. Together with the customer, you will look at how to maximize sales through bol.com.

Work at bol.com

As an Account Developer, you will deal with corporate clients and entrepreneurs. You help these people improve bol.com’s sales and profitability. You pull out all the stops to help these business customers to build lasting relationships. In doing so, you are responsible for approximately 50 to 100 business accounts.

Working with different scenarios

As an account administrator, you have access to various data within Bol. By staying in conversation with this business customer, you work to build a lasting relationship and keep this business customer happy. You have what it takes to become the best Account Developer on your team. You increase customer and bol.com sales. A win-win situation!

What competencies do I need?

  • Of course, you must be a good listener and think in terms of solutions
  • As an Account Developer, you also possess the necessary product knowledge
  • You are entrepreneurial and think in terms of opportunities
  • You want to be one step ahead of competitors and think along as an entrepreneur to maximize sales

Person types

As an Account Developer at bol.com, you are the type of entrepreneur on your team! You see opportunities that others don’t and turn them into action items. You enjoy meeting with entrepreneurs and seeing how to achieve the best results together.


Team leader

Are you the best leader around you? Do you think it’s cool to lead a team of people? Do you want to help team members achieve the best results? Then you are exactly the one we are looking for.

As a Team Leader at bol.com, you are responsible for your team’s results. You motivate team members, redirect and coach them to bring out the best in them. Together with your team, you go for the best results!

Work at bol.com

A Team Leader ensures that goals are achieved within your team. You motivate, encourage and train your team members to collectively achieve goals. With your proactive attitude, you know how to inspire team members and create a fun working atmosphere within your team.

Working with different scenarios

As a team leader, you stand behind your team’s decisions! Together you will work for the best results, but you will be the one accountable to the Business Unit Manager. You make the decisions when it comes to quality, operational, tactical and financial aspects.

What competencies do I need?

  • As Team Leader, you are the motivator of the team.
  • You are in control and your enthusiasm is contagious to the whole team.
  • In addition to being a motivator and inspiration, data insight and process monitoring is right up your alley.
  • You see that dot on the horizon in front of you and together with your team you are going to achieve those goals.

Person types

A Team Leader is the born leader and works with his or her team toward certain points. As a team leader, you are goal-oriented and always lead the way in taking on responsibilities. Your drive to work with your colleagues to bring out the best in each other gives you the most energy!


Bol.com vacancies: Work from home or the office?

Because of the Corona pandemic, almost everyone has had to make a switch to a home office. We at Teleperformance have also made great strides within bol.com job postings. Whereas before we were massively in the office, now a lot of work is done from home. This requires adjustments, but we see the very opportunities in this! We are growing into a hybrid model, where you can work from home AND in the office! In the office, you get training, see your colleagues and discuss important issues that cannot be done online. At home, you do the daily tasks you don’t have to do in the office.


Training and advancement opportunities

You also only apply to Teleperformance with your name, contact information and the skills you possess. We look at you as a person and believe in the power of a personal touch!

No experience necessary!

The best part of a Customer Service Specialist job is that you don’t have to have studied for it! With us, you can fully learn the trade and become the best customer service representative you want to be!

5 days training period

After you are hired at Teleperformance, a training period first follows. In 5 working days you will get information about bol.com’s products and services and a little bit about Teleperformance. In addition, you will be trained to work well with the systems.

Experienced in guiding

After these trainings, you will start helping customers for 5 working days under the supervision of an experienced employee. The trainer guides you to make the right choices and encourages you to grow from Pioneer, to Entrepreneur.

Training track

Do you want to grow and become the best employee at bol.com? If so, we have a special training program for you! If you have the motivation to grow, you can get started on the JUMP track. This will enable you to advance to the next position and make a career!

Job security at bol.com

When you go to apply for one of the bol.com jobs, you have a great chance of landing a job with Teleperformance. After your application, we will look directly at the type of person you are and in which team you can best develop yourself. An Account Developer experiences more challenge in the selection process. We look carefully to see if you are suitable for this position. Do you love a challenge and are you totally up for coming to work for bol.com? Then apply for this position immediately!

Meanwhile convinced about a job at bol.com?
Don't hesitate any longer and apply immediately!

How much money do I make at bol.com?

When you work for bol.com through Teleperformance, your salary is in accordance with the collective bargaining agreement. You have different models in this based on various levels. You will start in a junior salary scale and can work your way up to medior and eventually senior position. Twice a year you will have an evaluation with your supervisor in which personal goals will be discussed. Of course, these interviews will also discuss your salary and allow you to express your wishes. A junior customer service specialist has a salary of about 11 euros per hour. A junior account developer has a salary of 12 euros per hour. The starting salary of a junior team leader is around the same level.

Secondary benefits bol.com jobs

The fringe benefits at Teleperformance also conform to the collective bargaining agreement, but we like to do a little extra for you. So you enjoy discounts on all kinds of sports, as well as products from our clients. In addition, you can attend internal training courses where you can develop yourself. These are paid for by Teleperformance. The degree of freedom is also something we go very far in at Teleperformance. You can give your own availability to your team leader. This allows you to work at times that are convenient for you. In addition, you will be immediately on contract with Teleperformance with a chance of permanent employment.

Why work at Teleperformance?

Do you have it in you to bring out the best in yourself? Do you want to grow and become the best employee at bol.com? Then we are looking for you! When you come to work at Teleperformance you will have every opportunity to develop yourself in a safe, fun and challenging environment. Together with your colleagues, you will form a close-knit team within one of the biggest players in the world!

Are bol.com job openings really for you? Don’t hesitate to apply for one of our positions right away!