What does your work entail?
You are mainly concerned with customer service. You are the point of contact for the customer via social media. You will answer general questions about a product or specific questions about an order. Is a customer dissatisfied? Then you try to make him or her happy again. Messages that customers send via social media are mostly public, making it extra important that you respond promptly and handle communication in a professional manner.
If it’s about an order, ask the customer to contact you directly. After all, you cannot post privacy-sensitive information in a public message. In some jobs, you only work with social media. Other functions combine social media with phone calls or questions via chat or e-mail. Omnichannel communication is what we call this. This makes your work extra varied.View vacancies