What place does data analytics have within Teleperformance?

Teleperformance provides customer contact for major brands. In our never-ending quest to improve services, we have embraced data analytics. We make thousands of calls a day and log every call. You can imagine how much data that generates! But are we using that data optimally?

As a data analyst, you will work on Teleperformance’s “collective brain. You map previous conversations and chats, group the responses, and make the collated information available for new conversations. Its purpose? Deliver solutions to customers faster, achieve greater satisfaction among both customers and employees, and save costs. You are a hugely important link in our chain of success.

Who does a job as a data analyst suit?

You don’t become a data analyst overnight. You will be using heavy software packages and you will occasionally have to put on your programmer’s hat yourself. A completed degree in mathematics or ICT is therefore highly desirable.

And although this job is a delightful challenge for those who are proudly nerdy, we do look at your social skills. Because Teleperformance’s business model is built on relationships: with clients and customers, between colleagues and departments, branches and countries. Are you that special combination of analytical talent and team player?

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Why work at Teleperformance?

Teleperformance is the world’s largest omnichannel specialist in customer contact. With offices in 80 countries and a stock market listing, you know that your career with us will gain momentum. Teleperformance continuously invests in new technologies and ways of working.

Enthusiastic, ambitious professionals feel right at home with us. We do everything we can to keep you on board. Besides the pleasant atmosphere and excellent working conditions, we also offer you plenty of opportunity for self-development. Because your success is our success.

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What are your advancement opportunities?

At Teleperformance, commitment and results are rewarded. Therefore, advancement is definitely possible. And even though you’re already pretty high up the ladder as a data analyst, you can always move up a rung. For example, work on your leadership skills for a team leader position, or aspire to move into upper management. You can be deployed within the Benelux as well as in one of our base countries. So be sure to keep an eye on our staff vacancies.

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What are your advancement opportunities?