What place does data analytics have within Teleperformance?
Teleperformance provides customer contact for major brands. In our never-ending quest to improve services, we have embraced data analytics. We make thousands of calls a day and log every call. You can imagine how much data that generates! But are we using that data optimally?
As a data analyst, you will work on Teleperformance’s “collective brain. You map previous conversations and chats, group the responses, and make the collated information available for new conversations. Its purpose? Deliver solutions to customers faster, achieve greater satisfaction among both customers and employees, and save costs. You are a hugely important link in our chain of success.