What does a conversation designer do?
Our clients want to deliver customer service through all major channels. Therefore, telephone service and e-mail service are increasingly being expanded to include chat channels. Facebook Messenger and WhatsApp are popular platforms for this, but there are also quite a few websites that install an independent chat feature.
Such a chat conversation is largely automated – customers talk to a chatbot. And that chatbot needs to be “fed” information. On the one hand, he must understand users’ questions, and on the other hand, he must provide answers and solutions. As a conversation designer, you make sure the chatbot has fluid conversations. You will work with specialized software and regularly spar with the data analysts and knowledge base specialists.View vacancies