'My work is very diverse'
Kizzy lists her duties: “I handle the login process, provide access to all necessary systems to new colleagues and deal with everything related to fun and engagement.” A comprehensive set of duties for a Customer Service Specialist.
The fun and engagement tasks are especially diverse. Consider, for example, the organization of the Teleperformance Bingo and digital Yoga sessions. In addition, much attention is paid to RAK (Random Act of Kindness). This involves giving gifts to customers.
Kizzy: “I take care of the purchasing and distribution of the gifts, in addition to the fun stuff on the shop floor. Among other things, I arrange the gadgets and make sure the candy jar stays filled!”
Kevin is team manager at Teleperformance and manages a team of around 40 colleagues within the Vodafone / Ziggo Customer Care route. He is not alone in this. “I get support from 2-3 experts who help me coach and train colleagues.”