Growing at Teleperformance
Laura has been working for Samsung for 6 years. She started as a webcare agent after her master’s degree in Business Communication. “I once started as an agent. The opportunities you get at Teleperformance have kept me here. Now I work as a project manager in the field of innovations.” This includes Laura dealing with all the innovations around the customer journey. For example, she is working on implementing new channels such as WhatsApp and improving a chatbot.
At Samsung, there is a lot of customer contact through online channels. Colleague Daniel says: “I started at Teleperformance 3 years ago as an agent in the social hub team. I had just finished my Media and Entertainment Management studies. I liked it at Teleperformance and got the chance to grow to team leader and business analyst.” He is now Business Unit Manager Digital and responsible for digital channels. What he likes is that there is a lot of room for your own ideas. “We can only grow by trying. Within Teleperformance, you get that freedom to learn.”