What does a knowledge base specialist do?
Your colleagues in Teleperformance’s contact centers have extensive knowledge, but questions regularly come up that they don’t have immediate answers to. The knowledge base helps them find that answer. And the better that knowledge base is structured and populated, the better the statistics of calls and chats become.
As a knowledge base specialist, you will be responsible for a specific client’s knowledge base. You identify errors or deficiencies in current articles and correct them. In addition, you constantly produce new entries and develop training materials. Thanks in part to you, colleagues follow proper procedures, which translate into the best possible service.View vacancies