Royal Canin Customer service specialist Swedish – chat and phone

Thijs de Koning

Talent Acquisition Specialist
Parttime/Fulltime
Client Operations
Utrecht

Royal Canin Customer service specialist Swedish – chat and phone

Are you a cat and dog lover? We have your dream job waiting for you as a Royal Canin Customer Service Specialist at Teleperformance. Will you be joining us on our mission to make a better world for pets? Apply now!

At Royal Canin we are committed to making a better world for pets. Our work is based on a vast and growing scientific understanding of pet health and nutrition. The individual health of every cat and dog is as unique as they are. However, these health needs are often characteristic of their size, breed, or lifestyle. Our nutrition ranges can help every pet enjoy its best health possible. Take German Shepherds, for example: we all love them for their courage, loyalty, and intelligence. But for all their strength of body and mind, they have notoriously sensitive stomachs, so we craft their formula with highly digestible proteins and specific fibers to help their insides be as strong as their outsides. Or let’s look at the specific needs of a Jack Russel. In perfect health they can jump up to six times their own height. Nourishing their incredible natural potential with specially selected proteins and antioxidants addresses their unique needs.

What will you be doing as a Royal Canin Customer Service Specialist?

As a Customer Service Specialist for Royal Canin you are committed to quality. Nutritional quality and product safety sit at the heart of everything we do worldwide. Royal Canin Customer Service Specialists can answer the most common questions through phone, email, and chat, about pet health, Royal Canin and our products. For example:

  • How long will my pet’s food stay fresh?
  • Is this diet suitable for my puppy?
  • What food is best for my indoor sterilized cat?
  • What is the meat content of Royal Canin products?
  • My pet is refusing to eat their food, what can I do?
  • My dog is overweight, how much should I be feeding?

As a Royal Canin Customer Service Specialist you are a pet lover and representative of our values:

Pursuit of knowledge
Our deep understanding of the needs of cats and dogs is what makes it possible for us to make the world’s most precise pet health nutrition. We never stop learning and never take anything for granted. That’s why we collaborate with leading scientific, veterinary, and behavioral experts, and maintain an ongoing dialogue with cat and dog owners worldwide.

An obsession for pet health
We put our heart and soul into everything we do, and act with a genuine passion to make a better world for pets and pet owners worldwide.

Pets first
We always put the needs of pets first. That gives us a clear focus that steers our research, underpins the nutritional quality of all our products, and helps cats and dogs live longer, healthier lives.

Precision in everything
Our deep knowledge and experience has given us a precise understanding of the needs of pets, and the nutrients required to keep them at their magnificent best. This precision ensures the high performance of every aspect of our products – from the shape, texture, palatability, and digestibility – to the safety and traceability.

Respect their nature
We respect cats and dogs for the incredible animals they are. This respect is born from a deep knowledge of their true nature and their unique functional needs. It informs every decision we make about our products and services, while shaping the way we behave as a business.

Job specifications

As a Royal Canin Customer Service Specialist you are a cat and dog lover, and we offer you a job in which you can share your passion for our four-legged friends.

You:

  • Are a pet lover
  • Have a native level language proficiency in Swedish
  • Possess strong communication skills, oral and written
  • Are customer-focused and adapt to different personality types
  • Ability to multitask, set priorities and manage your time effectively

We offer:

  • An international and modern work environment in our office in Utrecht.
  • A competitive remuneration and comprehensive benefits package that includes a good salary, travelling expenses if applicable, leave, benefits for health insurance, and sports subscription.
  • A fully paid training of 6 days fulltime to help you learn all about customer service, as well as Royal Canin and the Mars Group.

Welcome to the TP Family!

Teleperformance caters for large brands worldwide. With over 300,000 employees worldwide, you’ll be joining a large multinational company. But above all, we’re a big family consisting of people just like you: pet owners, people with passions, hopes and dreams, parents and children, travelers, and lifelong learners. Together we strive to make the world a better place, through warm and genuine interactions that make brands like Royal Canin shine.


Thijs de Koning

Talent Acquisition Specialist
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Thijs de Koning

Talent Acquisition Specialist
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