Helpdesk Agent Lenovo – native Italian

Rian Janssen

Talent Acquisition Specialist
Parttime/Fulltime
Client Operations
Thuiswerken

Helpdesk Agent Lenovo – native Italian

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For one of our clients, we are currently looking for multiple customer service agents. We are looking for native Italian speakers to complete the existing helpdesk team for a global technology company; Lenovo. You are able to start in February 2022. What you’ll do? It is about helping the customer, to answer his question or to solve his technical issue, there are no sales targets. Read more about the job!

Job summary

As a helpdesk agent, you will answer inbound Italian calls about the purchase and use of a wide range of IT-related products (laptops, tablets and desktops).

You will need to be IT-minded but it is not necessary to be an IT expert just yet: you will get an intensive training of 10 days (office hours) before helping your first customer.

Since we value your input, it is important to detect flaws and to communicate them immediately to your supervisor in order to improve the customer service.

There are no sales targets, it is about helping the customer to solve his question or technical issue.

You will work in a small team in an international company.

Requirements

  • You have perfect native language skills in Italian (both verbal and written)
  • Your English skills are sufficient (for training purposes, systems and internal communication)
  • You are IT-minded and have good general IT-skills
  • We are looking for service-oriented candidates who enjoy multi-tasking and have strong problem solving skills
  • Opening hours are from Monday until Friday between 8h and 18h. The (online) training will be the first 3 weeks from Monday to Friday from 9h to 17h
  • You are able to work between preferably 24 – 32 hours per week.

Offer

  • We are offering long-term possibilities
  • Possibility to work from home or in the office in Maastricht
  • An international and modern work environment
  • You will get a good salary and a refund for travelling expenses when applicable.

Interested?

Please apply directly through this website by leaving your contact details. After that you will receive an Italian language test and a check for home working requirements. When your application and test results matches the requirements, you will be approached by the recruiter to discuss your candidacy. If this is positive, you will be invited for a video interview with the supervisor of the project. In order to qualify for this position, you need to have an EU nationality, or already have a Dutch working permit.

Do you have any questions? Feel free to contact us by e-mail or phone. Please apply using the link above (or below).


Acquisition is not appreciated


Rian Janssen

Talent Acquisition Specialist
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Rian Janssen

Talent Acquisition Specialist
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