FunctietypeTech support
StandplaatsMaastricht
PlaatsMaastricht
Uren per week24 - 40 uur

Teleperformance is currently seeking a native Italian Technical Support Agent with good knowledge of the English language to complete the existing Adobe team. You can start on April 15.

In the role of technical support representative for Adobe, you are responsible for solving issues with Adobe products and advising customers how to use their products. You are also responsible for answering customer service questions and providing product information. 

After a 5-week training in a broad range of Adobe applications you become Adobe’s first point of contact with their end-users. Supported by professional colleagues, processes & software-tools (such as a Knowledge database and Customer Relationship Management) you are able to handle customer service inquiries from Adobe's customers via phone, chat and email. Your customer friendly attitude and hands-on approach are the key elements in driving Adobe customer experience to the max and making sure you resolve all open issues.

The languages required for this position are native Italian and a good level of English. Knowledge of Spanish is an asset. A commercial/sales related background is desired.

Key Responsibilities and accountabilities:

Technical Skills:

Skills needed for this position:

Our offer:

Interested?

Please apply through this website by uploading your CV and cover letter in English. When your application matches the requirements, you will be approached by the recruiter to discuss your candidacy. If this is positive, you will be invited for a face to face interview with the supervisor of the project. In order to qualify for this position, you need to be a EU or UK national or be in the possession of a valid work and/or residence permit for The Netherlands.

Acquisition is not appreciated.