The CEMEA region at Teleperformance is looking for a global director data analytics.
The CEMEA region at Teleperformance is looking for a global director data analytics. As our global director data analytics, you will be leading the regional data analytics department, including strategy development and implementation. Furthermore, you will be responsible for managing data-driven solutions, to meet the needs of our internal and external stakeholders. The director data analytics is part of the Transformation department and reports to the Chief Transformation Officer.
As our global director data analytics CEMEA, you deliver insight, impact and innovation using data. You understand and translate statistics to address client business problems. You structure business problems and design solutions, resulting in the development of sophisticated analytical frameworks that add value to the client and result in new projects and revenue streams for Teleperformance. In addition, you know how to develop and implement analytical methodologies, processes, and technological solutions that integrate diverse information solutions and generate analytical insights.
Through advantage technology, you are able to enhance the competitive position of clients by identifying appropriate solutions and/or products and designs. You effectively provide consultancy to clients on various aspects of their business using data analytics.
The global director of data analytics CEMEA leads project management, adherence of timelines and quality of delivery, forecast people requirement, other business needs, manage and communicate with stakeholders, ensure that the teams follow operational discipline. You are able to manage multiple resources and projects concurrently to ensure successful completion of analytics projects – on time and within budget. The global director data analytics CEMEA possesses outstanding analytic and problem-solving skills as well as a strong ability to dissect up from business requirements and realize true business need in order to identify opportunities.
The global director data analytics CEMEA is responsible for all assigned projects’ decisions within the scope of the project and cost constraints, and decisions in regards to the data driven solutions management. The global director data analytics CEMEA recommends changes in project scope, an changes in processes.
Who we are
Teleperformance is the agile business services partner that companies need in this digital world. For over 40 years, Teleperformance, the global leader in customer experience management, has been connecting customers with the world’s most successful companies.
Teleperformance's Digital Integrated Business Services combines human touch and high technology to deliver extraordinary customer experiences. While technology creates new and agile ways of working, our interaction experts remain committed to creating unique connections through empathy, adaptive communication skills, and more importantly, a passion for making it happen.
Leading into the future
Our differences make us stronger. Our leaders come from different backgrounds and work with each other and with employees in different parts of the world. Their knowledge and experience come together to make a difference for all our stakeholders — clients, employees, investors, and communities worldwide.
- Post graduate degree in Statistics or Mathematics;
- LEAN Six Sigma, Project Management Professional (PMP) Certification, Prince 2 Foundation (not mandatory).
- Overall 10+ years of relevant experience in the field of Business Process Outsourcing (BPO) or Data analytics;
- 5+ years of experience in leading predictive analytics using multivariate statistical techniques, operations research, simulation, time series analysis;
- Has experience in managing contact centre operational data.
- Machine learning – Expert;
- Predictive Data Analytics – Expert;
- Python – Intermediate;
- Data visualization – Expert (Tableau, PowerBI etc);
- Project management skills;
- Change management skills;
- KPI knowledge and understanding.